Are you making yourself a glorified CSR? We've all had an issue that prompted us to reach out to a customer service department. And how does it always begin? With some sort of apology. "I'm so sorry our website was down when you needed to make...
[buzzsprout episode='5219806' player='true'] We tend to think of an anchor as a bad thing-- something that holds us down and keeps us from being free. This is not always the case. Key topics: ✔️ Your anchor cannot depend on someone else or on your job. ✔️ It is so...
[buzzsprout episode='5144002' player='true'] Changing your mindset ≠ waving a magic wand. Your outlook does not change the outward circumstances; it changes YOU. Key topics: ✔️ As Pink says, "You gotta get up and try." ✔️ Getting out of a funk helps you see more clearly and it gives you...
I don't know about you, but where I live in Oklahoma, we're in the dog days of summer. It's hot and humid and you can't walk outside without breaking into an immediate sweat. And this seems to be the time of year when the summer hangs...
[buzzsprout episode='5124259' player='true'] Laughter helps to raise your endorphins, lower your stress level, and may even give a boost to your immune system. Plus it feels much better than being an Eeyore. Key topics: ✔️ If you can laugh, you can start to heal. ✔️ Taking yourself super seriously...
[buzzsprout episode='5084135' player='true'] Sometimes in life, the best thing you can do is let go. Not everyone is going to be your cheerleader or your biggest fan and that's OK. Key topics: ✔️ If someone is integral to you fulfilling your destiny, they won't leave you in the...
[buzzsprout episode='5038832' player='true'] If you place your self-confidence and/or self-worth on the material stuff you own (or any other external factors), you are playing a dangerous game. Key topics: ✔️ Stuff comes and stuff goes. It can be destroyed in the blink of an eye. ✔️ Having an internal...
When considering a new client or business proposal: consider all the costs: Do you have the time? Are you able to help this person to a high quality standard? Will you work yourself to exhaustion if you take on another customer? Is there a potential personality clash? It's not always...
https://www.buzzsprout.com/1125110/5024978 In the last episode, I talked about a sound mind. Today, I want to discuss peace of mind. Sometimes people associate peace and tranquility with boredom. This is not true. If you are always chasing the latest and greatest or another shiny new toy, how does that...